Privacy Policy

Introduction

AlertVolt, Inc. ("AlertVolt," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our alerting service, including our website and SMS notification services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Full name
• Email address
• Phone number (for SMS alert delivery)
• Company or team name
• Account credentials
• Payment information (processed by third-party payment processors)

Technical Information

We automatically collect certain information when you use our services:

• IP address and device information
• Browser type and version
• Usage data and analytics
• API usage logs and alert delivery metrics
• Cookies and similar tracking technologies

Alert and Incident Data

We collect and process data related to alerts, incidents, and system events that you configure AlertVolt to monitor. This may include error messages, stack traces, system metrics, and other technical information necessary to deliver alerts.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our alerting services
• Deliver SMS, email, and other notifications as configured
• Process your transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., SMS delivery, email services, payment processing, hosting)
• Legal Requirements: When required by law, subpoena, or other legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information
• Team Members: With other members of your organization or team as configured in your account settings

We do not sell your personal information to third parties for their marketing purposes.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Alert logs and incident data are retained according to your account settings and subscription plan. You may request deletion of your data by contacting us at support@alertvolt.com.

Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Secure data centers and infrastructure
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of SMS alerts by replying STOP or updating your preferences
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at support@alertvolt.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: